Refunds & Returns
Here's exactly how returns and refunds work at Laser Engraving Australia.
QUICK SUMMARY
- Most items are personalised and made to order, so they can't be returned for change of mind
- Faulty, damaged, or wrong items: repair, replacement, or refund - your choice, within reason
- Contact us within 7 days of delivery if there's a problem with your order
- Approved refunds are processed within 5–10 business days
1. Our Promise
We want you to be happy with your Laser Engraving Australia order. If something isn’t right, we’ll fix it. This page explains how returns and refunds work, and your rights under Australian Consumer Law.
2. Change of Mind
Because our products are personalised or made to order, we can’t offer refunds or returns for change of mind. Please double check your personalisation details – names, dates, spelling, and any uploaded artwork – before you complete checkout.
3. Your Rights Under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law (ACL). If your item is faulty, significantly different from how it was described, or arrives damaged, you’re entitled to a repair, replacement, or refund – even if it was personalised. This applies regardless of anything else in this policy.
4. Faulty, Damaged, or Wrong Items
If your order arrives faulty, damaged, or different from what you ordered, email us at info@lightgray-skunk-659732.hostingersite.com within 7 days of delivery. Include your order number, a clear photo of the issue, and a short description. We’ll get back to you within [24–48 business hours] with next steps.
5. How to Report a Problem
Email info@lightgray-skunk-659732.hostingersite.com with the subject "Order Issue — [Order #]"Include your name, order number, and what's wrongWe'll reply with the next steps — repair, replacement, or refund
6. Return Shipping
If we ask you to send an item back because of a fault or a mistake on our end, we’ll cover the return shipping cost. We recommend using a trackable postage service.
7. Refund Processing Time
Once a refund is approved, it’s issued to your original payment method within 5–10 business days. It may take a few extra days to appear on your bank or card statement.
8. Refund Processing Time
Once your return is received and inspected, refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.
8. Repairs & Replacements
For faulty or incorrect items, we may offer a repair or replacement instead of a refund, depending on the issue. We’ll always talk it through with you first.
9. Temple & Prayer Items
Because Temple & Prayer cabinets are large, made-to-order pieces, please contact us before ordering to confirm details. As with all personalised items, change-of-mind returns aren’t available, but faulty or damaged items are covered under Section 3 above.
10. Contact Us
Questions about an order? Email info@lightgray-skunk-659732.hostingersite.com or visit our Contact page.